COP this: Good news in travel & tourism November 2021

December 1, 2021

“Good news in travel & tourism” wraps up a month of “Good Tourism” & “GT” Travel news, insights, tips, and advice. Share it as you would a cheese and charcuterie platter. Photo by Anto Meneghini (CC0) via Unsplash. https://unsplash.com/photos/YiaDJAjD1S0
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“GT” Travel Experiences: Informed inspiration for travellers

The “Good Tour­ism” Blo­g’s young sib­ling The “GT” Travel Blog pub­lishes informed inspir­a­tion and top tips for trav­el­lers from tour­ism insiders. Here is the latest:

Impressions of eastern Nepal & the gem that is Ilam

“Leav­ing the com­forts of my home has always been not only excit­ing but also some­what com­fort­ing to me … Tak­ing fam­ily vaca­tions as a child to explore dif­fer­ent parts of Nepal really helped me under­stand and appre­ci­ate my country’s diverse cul­tures and land­scapes.” _ Aay­usha Pra­sain, CEO of the Com­munity Homestay Net­work, Nepal in “Impres­sions of east­ern Nepal & the gem that is Ilam”.

ap gtt news
Aay­usha Pra­sain relates a “GT” Travel Experience

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“GT” Insights: Informed perspectives on the industry

The “Good Tour­ism” Blog pub­lishes informed opin­ions on the issues facing our industry, everyone’s busi­ness. “GT” Insights are diverse per­spect­ives writ­ten by, for, and about the travel & tour­ism sec­tor. Here are the latest from the month that was:

Smart clusters: How tourism destinations can organise for a better future

How can travel & tour­ism stake­hold­ers work and play bet­ter togeth­er with­in des­tin­a­tions-as-com­munit­ies to ensure optim­al out­comes? Pro­fess­or Emer­it­us K Michael Hay­wood sug­gests that stake­hold­ers form loc­al clusters in “Smart clusters: How tour­ism des­tin­a­tions can organ­ise for a bet­ter future”.

kmh alp hlh news
K Michael Hay­wood, Hol­lis Burb­ank-Ham­marlund, and Ana­bel Lopez Perez share “GT” Insights

Science, mahout traditions may help save Asian elephants from extinction in Laos

Asi­an ele­phants are at risk of extinc­tion in the wild and in cap­tiv­ity. This is why con­ser­va­tion-ori­ented cap­tive breed­ing pro­grams are import­ant to the spe­cies. Wild­life bio­lo­gist Ana­bel Lopez Perez and Hol­lis Burb­ank-Ham­marlund explain in “Sci­ence, mahout tra­di­tions may help save Asi­an ele­phants from extinc­tion in Laos”.

Zambia’s untapped tourism potential & its prospects for a green economy

Zim­b­ab­wean schol­ar Sham­iso Nyajeka makes a strong pitch for the devel­op­ment of a respons­ible, sus­tain­able, and eco­nom­ic­ally-inclus­ive travel & tour­ism industry in Zam­bia, where deep poverty per­sists des­pite a luc­rat­ive min­ing tra­di­tion, in “Zambia’s untapped tour­ism poten­tial & its pro­spects for a green eco­nomy”.

sn asset news
Sham­iso Nyajeka, Nguyễn Thị Thu Thảo, Võ Thị Quế Chi, and Soph­ie Hart­man share “GT” Insights

55 ways tourism can be friendlier to the environment: An ‘Eco-Guide’

ASSET‑H&C has pub­lished the free Eco-Guide for Hos­pit­al­ity Busi­nesses and Schools, which lays out 55 tips for redu­cing tourism’s neg­at­ive effects on the envir­on­ment. Soph­ie Hart­man, Nguyễn Thị Thu Thảo, and Võ Thị Quế Chi describe the why, the how, and a few of the what in “55 ways tour­ism can be friend­li­er to the envir­on­ment”.

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Through “GT” InsightsThe “Good Tour­ism” Blog has been mak­ing diverse per­spect­ives access­ible to a grow­ing travel & tour­ism industry audi­ence since 2017. There is no pay­wall, which means “GT” con­tent is avail­able to ALL stake­hold­ers. And not only do guest authors not pay for the priv­ilege (nor are they paid), they receive pro­fes­sion­al copy edit­ing sup­port from the pub­lish­er for whom “GT” is a full-time con­cern. That’s why your ongo­ing sup­port as a “GT” Part­ner or pat­ron is greatly appreciated.

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Good news from friends

Good news in travel & tour­ism from the won­der­ful organ­isa­tions that make “GT” pos­sible. Here is some of what happened this month in the “Good Tour­ism” net­work, includ­ing human cap­it­al news (jobs, train­ing, etc.):

SUNx’ 7‑point climate action plan for tourism is more ambitious than the Glasgow Declaration

Geof­frey Lip­man of The SUNx Pro­gram lays out his 7‑point “Code Red Plan For Our Kids” that he thinks is more ambi­tious than the heav­ily mar­keted Glas­gow Declar­a­tion on Cli­mate Action in Tour­ism — not just “blah blah blah” — in “CODE RED: SUNx’ 7‑point cli­mate action plan for tour­ism is more ambi­tious than the Glas­gow Declar­a­tion”.

Code Red: SUNx 7‑point climate action plan for tourism is more ambitious than the Glasgow Declaration
SUNx rises over Glas­gow. Is the “GT” Part­ner­’s 7‑point cli­mate action plan more ambi­tious than the Glas­gow Declaration?

‘Lao Green Travel Zone’ draft plan released
The Lao Nation­al Cham­ber of Com­merce & Industry presents the “Lao Green Travel Zone” concept in a draft plan that integ­rates Lao Air­lines’ “Pro­ject Sand­box” pro­pos­al. The draft has had input from Cham­ber mem­bers, includ­ing tour­ism stake­hold­ers, and the Lao Insur­ance Asso­ci­ation. PDF from We Are Lao.

Changes at the top of WTACH
There are changes at the top of The World Tour­ism Asso­ci­ation for Cul­ture and Her­it­age as Nigel Fell takes on the role of pres­id­ent & CEO. Former CEO Chris Flynn assumes the pos­i­tion of exec­ut­ive chair.

US con­sumers have nev­er been more keen to travel inter­na­tion­ally
World­wide Travel Alli­ance has pro­duced a snap­shot of US travel & tour­ism out­bound sen­ti­ment that indic­ates that a “record num­ber” plan to travel inter­na­tion­ally in the next six months. Linked­In post.

Off Sea­son Adven­tures adds Kenya
Lind­say Booth of Off Sea­son Adven­tures is excited to announce a new des­tin­a­tion: Kenya. “We are work­ing closely with our part­ner, Wil­der­ness Zones, to devel­op unique itin­er­ar­ies,” she reports.

What’s new at CABI Tour­ism Cases
New tour­ism-related case stud­ies in Novem­ber from the inter-gov­ern­ment­al organ­isa­tion CABI (sub­scrip­tion required to access):

Plan­et Hap­pi­ness short­l­is­ted for innov­a­tion award
Plan­et Hap­pi­ness was short­l­is­ted for the 2021 Tour­ism Innov­a­tion Glob­al Sum­mit Awards … Linked­In post. While they did­n’t take out the award, the nom­in­a­tion will have served as a val­id­a­tion of sorts.

‘eXist’, SUNx’ monthly news­let­ter is out now
“In this edi­tion you will find our view of COP26, the Glas­gow Declar­a­tion and what to do next by join­ing for free our Cli­mate Friendly Travel Registry.” eXist, the Cli­mate Friendly Travel Bul­let­in.

Emer­gency veter­in­ary care con­tin­ues to treat unem­ployed ele­phants
“COVID-19 con­tin­ues to lim­it glob­al travel, leav­ing cap­tive ele­phants through­out much of Asia without a source of tour­ist income to sup­port their ongo­ing care, includ­ing veter­in­ary care,” Hol­lis Burb­ank-Ham­marlund of Work for Wild Life said. Catch up with “News from the Field ~ Thai­l­and” (PDF).

Human capital: policy, vacancies, education, training

Job vacan­cies lis­ted here may be filled already if they are from earli­er in the month. To learn of vacan­cies in a more timely man­ner, sub­scribe to the “GT” news­let­ter.

Adapt­a­tion, innov­a­tion crit­ic­al to stay on mis­sion in a crisis
Dur­ing COVID-19, ASSET‑H&C mem­bers have “adap­ted and innov­ated to bet­ter sup­port vul­ner­able youth”. Learn how La Boulan­ger­ie Française in Ho Chi Minh City, Viet­nam pooled expert­ise to enhance stu­dents’ e‑learning exper­i­ence. Face­book post.

Jobs open at HCTC in Mae Sot, Thai­l­and
ASSET‑H&C mem­ber, the Hos­pit­al­ity and Cater­ing Train­ing Cen­ter (HCTC) in Mae Sot, Thai­l­and is seek­ing a seni­or edu­ca­tion coordin­at­or and a social busi­ness man­ager (both links go to Linked­In posts).

Entre­pren­eur­ship con­sult­ing oppor­tun­ity in Viet­nam
ASSET‑H&C is seek­ing a con­sult­ant to help cre­ate a bakery-related “micro enter­prise incub­at­or mech­an­ism that addresses the spe­cif­ic needs of dis­ad­vant­aged youth gradu­at­ing from a hos­pit­al­ity or cater­ing voca­tion­al train­ing centre in Viet­nam”. Linked­In post for links to more info.

Com­par­at­ive socioeco­nom­ics con­sult­ing gig in Cam­bod­ia
ASSET‑H&C part­ner Apprentis d’Auteuil is seek­ing a con­sult­ant to “con­duct a com­par­at­ive study of the socio-eco­nom­ic mod­els of dif­fer­ent Social Enter­prises spe­cial­ised in Train­ing and Pro­fes­sion­al Integ­ra­tion in Cam­bod­ia”. Linked­In post for links to more info.

CABI seeks case stud­ies on work-integ­rated learn­ing & anim­als in tour­ism
CABI Tour­ism Cases is call­ing for sub­ject-spe­cif­ic case stud­ies: Best prac­tice examples of “Work Integ­rated Learn­ing (WIL)” offered to stu­dents, and real-world examples of how to engage with anim­als through tour­ism. Find links to more inform­a­tion.

Sala Baï gradu­ates ment­or new stu­dents dur­ing lock­down
ASSET‑H&C mem­bers con­tin­ue to innov­ate to bet­ter sup­port vul­ner­able youth. For example, dur­ing COVID-19 lock­downs in Siem Reap, Cam­bod­ia the Sala Baï Hotel & Res­taur­ant School employed sev­en recent gradu­ates to ment­or new stu­dents and ease them into school life. Face­book post.

ASSET‑H&C annu­al sem­in­ar & green skills work­shop
“It was won­der­ful to catch up with all mem­bers and embark on a two-day-and-a-half vir­tu­al jour­ney full of shar­ing and learn­ing,” Soph­ie Hart­man said, describ­ing the ASSET‑H&C annu­al sem­in­ar that star­ted on Novem­ber 10. The sem­in­ar ended with a work­shop for train­ers on the “green skills” train­ees need

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The importance of good partnerships

Many com­ment­at­ors would like to see des­tin­a­tions recov­er from the COVID-19 depres­sion focused on qual­ity rather than quant­ity. That would be nice, of course, if host com­munit­ies want that. How­ever, some or many extant tour­ism stake­hold­ers will likely go out of busi­ness. Don’t let one of those be you. 

Seek out good part­ner­ships with those who make you their priority.

“GT” is a good part­ner. Please veri­fy that with a “GT” Part­ner and then ask about part­ner­ship oppor­tun­it­ies. There’s a part­ner­ship oppor­tun­ity for every­one — big or small; pub­lic or private; com­mer­cial or not-for-profit — because travel & tour­ism is everyone’s busi­ness. All “GT” Part­ners enjoy: a 85 x 85 “Good Part­ner” but­ton; input into “GT’s” cur­ated list of worthy char­it­able causes “Friends indeed”; and the out­stand­ing oppor­tun­ity every week to con­trib­ute pos­it­ive news items to the “GT” news­let­ter.

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After COP26, “Good Tourism” holds the line on impartiality

This rant by your cor­res­pond­ent appeared in the Novem­ber 14, 2021 edi­tion of the “GT” e‑newsletter (sub­scribe to the “GT” news­let­ter for free here):

On the back of COP26 in Glas­gow, Euronews has pledged to “pri­or­it­ise edit­or­i­al cov­er­age of organ­isa­tions that have signed the ‘Glas­gow Declar­a­tion for Cli­mate Action in Tour­ism’”. With all due respect to the emin­ent tour­ism industry fig­ures who seem to think that media bias of this sort is a good idea — includ­ing the CEO of a major NGO who wrote that Euronews’ pledge “deserves huge recog­ni­tion” and is “how we align the sys­tem and cata­lyse change” — they are misguided.

In my humble opin­ion, Euronews’ par­ti­al­ity is a BAD IDEA. It is just anoth­er example of a media organ­isa­tion divid­ing us, pick­ing favour­ites, and push­ing an agenda. (Y’know, like Fox News and MSNBC in the US. Look at how that soci­opol­it­ic­al tri­bal­ism is work­ing out.) It is Euronews’ prerog­at­ive, though.

Unfor­tu­nately, impar­tial media out­lets find it dif­fi­cult to build an audi­ence. It seems that many people, includ­ing highly-intel­li­gent folk, want their media to par­rot their pri­ors. And search engine and social media algorithms pos­sibly struggle to know what to do with impar­tial chan­nels; to whom to recom­mend them.

It’s a good thing then that The “Good Tour­ism” Blog exists. My com­mit­ment to you, dear read­er, is that “GT” will rarely turn away a sin­cerely-held per­spect­ive from a travel & tour­ism stake­hold­er, regard­less of my views. As pub­lish­er and sole employ­ee of “GT” I have the free­dom to do as my con­science dir­ects, which is to bring diverse per­spect­ives togeth­er under one media brand. And I’m will­ing to live a low-cost and, dare I say, low-car­bon life­style to pur­sue the “GT” pro­ject indef­in­itely. That’s MY prerogative.

Rad­ic­al, eh? So sub­vers­ive! 😉 Believe it or not some people think so. 😐

Who would take a holiday during an emergency? 

On anthro­po­gen­ic cli­mate change, my per­son­al view, as I hope I’ve made clear before, is that it’s real and that it’s going to cause prob­lems even­tu­ally, if it has­n’t already. There­fore I con­grat­u­late all the organ­isa­tions that have signed the ‘Glas­gow Declar­a­tion for Cli­mate Action in Tour­ism’ and invite them to share their GHG emis­sions-bust­ing best prac­tices and break­throughs with “GT”.

But I don’t agree with the cli­mate crisis and emer­gency rhet­or­ic used by some in our industry, includ­ing at the very highest levels. Urgency or pri­or­ity? Sure. Emer­gency or crisis? No. (There’s nuance to my view here too which per­tains to dir­ect­ing devel­op­ment efforts towards help­ing those in crisis now; for whom our declar­a­tions do noth­ing to res­cue them from their present emer­gen­cies.)

Nev­er­the­less, because I am com­mit­ted to “GT’s” impar­ti­al­ity, and I try my best not to be a hypo­crite, I have pub­lished the views of those who do use alarm­ist language.

Speak­ing of hypo­crisy, I fear that by declar­ing “cli­mate emer­gency”, travel & tour­ism stake­hold­ers align them­selves with the arrog­ant sniff of tone-deaf elites who ride private jets to cli­mate con­fer­ences; the politi­cians, lob­by­ists, CEOs, and celebrit­ies who would have us do as they say not as they do.

Have these travel & tour­ism stake­hold­ers, our friends and col­leagues, thought it through? Have they not asked the obvi­ous ques­tion: “Who would take a hol­i­day dur­ing an emergency?”

One would think that those who would declare a cli­mate emer­gency would refrain from such frivol­ous beha­viour as go on vaca­tion; that they would halt unne­ces­sary travel and all but the most loc­al tourism.

But no. They and their cus­tom­ers do con­tin­ue trav­el­ling, of course. For con­fer­ences. For kicks. Dur­ing the “cli­mate emer­gency” that they’ve declared. And even on aero­planes, which are part of the problem …

… *oh, the awk­ward­ness* … *oh, the shame* 

Nev­er awk­ward. No shame. Y’see if they have uttered the cor­rect con­fes­sion from bended knee and have made an accept­able sym­bol­ic sac­ri­fice, then they are free to go in peace with a clear con­science … Amen.

Say words. Make pledges. Have vir­tue. Will travel. COP that.

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Glasgow Declaration creators ‘not interested’ in co-operation: Lipman

This appeared in the Novem­ber 21, 2021 edi­tion of the “GT” e‑newsletter (sub­scribe to the “GT” news­let­ter for free here):

Geof­frey Lip­man, co-founder and chief of “GT” Part­ner the SUNx Pro­gram, has been turned away by “some of the most act­ive organ­isers” of the Glas­gow Declar­a­tion on Cli­mate Action in Tourism.

In reply to Novem­ber 14’s “GT” news­let­ter, Lip­man wrote that he had received a “very clear ‘not inter­ested’ mes­sage” when, in his capa­city as head of SUNx, he reached out to the lead­ing declarers. This des­pite “much talk of co-oper­a­tion and align­ment from the Glas­gow Declar­a­tion creators”.

“There is no place for ‘my way or the high­way’ think­ing,” accord­ing to the former pres­id­ent of WTTC and former seni­or offi­cial at UNWTO and IATA.

See below Prof Lip­man’s full e‑mail mes­sage (sans the pleas­ant­ries, hyper­links added, and with his per­mis­sion), which I have very lightly copy-edited. (“GT” wel­comes the per­spect­ive of the oth­er side.)

*** Start of message ***

I really like your latest “GT” news­let­ter, and your hon­esty in tak­ing on issues which most people shy away from. Let me add our per­spect­ive at SUNx:

There is a cli­mate crisis but it’s owned by sov­er­eign states. Travel & tour­ism, like oth­er socioeco­nom­ic sec­tors, has a role to play but just as a stake­hold­er on the planet.

The Race to Zero is a good and clev­er mar­ket­ing approach but not yet a good enough action agenda because it does­n’t stop all green­house gas (GHG) emis­sions. It’s car­bon (75% of GHG). And it’s net, so you can go on pol­lut­ing while off­sets “tech­nic­ally com­pensate”. BUT they allow (even legit­im­ise) busi­ness-as-usu­al pol­lut­ing. This is why we signed the Glas­gow Declar­a­tion on Cli­mate Action in Tour­ism. We said that it was a good first step but indic­ated at the time that we must go fur­ther faster.

So we have called for a DASH-2-ZERO, that being a Net Zero Car­bon 2030 tar­get, instead of 2050, and a ZERO GHG 2050 tar­get. We base this view on the latest Code Red sci­ence from the IPCC, the recent intensi­fy­ing weath­er-based dis­asters, and the jus­ti­fied act­iv­ism of youth who are all our futures. (I thought ‘DASH’ was a rather neat acronym: D = Declare, A = Act, S = Sup­port, H = Hope.)

We have also offered our Cli­mate Friendly Travel Registry (which is dir­ectly linked to the UN Glob­al Cli­mate Action Portal) to all Glas­gow Declar­a­tion sig­nat­or­ies free-of-charge this year, our range of free SDG 17 Part­ners Resi­li­ence & Trans­form­a­tion sup­port ser­vices, and our Cli­mate Friendly Travel badge that sig­ni­fies high ambition.

In simple terms, to bor­row lan­guage from the Cli­mate World, we want to help build a ser­i­ous Travel & Tour­ism High Ambi­tion Cluster.

Let me add one oth­er import­ant dimen­sion that nor­mally I would not raise pub­licly, but you have emboldened me with your openness.

There is much talk of co-oper­a­tion and align­ment from the Glas­gow Declar­a­tion cre­at­ors. And we fully sup­port that with some 30 SDG 17 part­ner­ships for shared action across the travel & tour­ism sector.

But, sadly, when we reached out to some of the most act­ive organ­isers to co-oper­ate, we got a very clear “not inter­ested” message.

There is no place for “my way or the high­way” think­ing to address a plan­et­ary crisis.

So this is a good place to reit­er­ate our offer of free access to our Cli­mate Friendly Travel Registry, SDG 17 Part­ners Sup­port, and help from our cluster of Strong Cli­mate Cham­pi­ons who have all had a year’s train­ing through the CFT Dip­loma we launched with ITS Malta last year.

*** End of message ***

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Let’s not cry “Wolf!” on climate

This edit­or­i­al­ising by yours truly appeared in the Novem­ber 28, 2021 edi­tion of the “GT” e‑newsletter (sub­scribe to the “GT” news­let­ter for free here):

Fol­low­ing on from his rev­el­a­tion last week that the cre­at­ors of the Glas­gow Declar­a­tion on Cli­mate Action in Tour­ism turned away his offer of col­lab­or­a­tion, Geof­frey Lip­man of “GT” Part­ner SUNx Malta has taken out a sponsored post to lay out a sev­en-point “Code Red Action Plan for Our Kids”.

Prof Lip­man claims that the SUNx plan is more ambi­tious than the Glas­gow Declar­a­tion. What do you think?

My view is that SUNx’ frame­work is more com­pre­hens­ive than both the Glas­gow Declar­a­tion on Cli­mate Action in Tour­ism and Tour­ism Declares Cli­mate Emer­gency. This should come as no sur­prise giv­en that Lip­man has been build­ing on the found­a­tions laid by Maurice Strong some 30 years ago. 

Fur­ther­more, SUNx’ plan acknow­ledges the role human ingenu­ity will have to play in 4) We need a Kennedy-style “moon-shot” for zero GHG avi­ation 2050. This, to me, is a key point, but not just for zero-GHG avi­ation, which may be a while yet. Whatever hap­pens on Earth, our long-term sur­viv­al as a spe­cies will entail abandon­ing it, our sol­ar sys­tem, and even our galaxy. Terraforming/offsetting tech will be useful.

How­ever, as Geof­frey knows (because I have hardly kept quiet about it), I do think crisis / emer­gency / code red rhet­or­ic is coun­ter­pro­duct­ive. It is akin to cries of “Wolf!”; not by a mis­chiev­ous boy, but by those lucky to have the resources to mit­ig­ate, avoid, or adapt to emer­gency events (cli­mate-related or not).

Every­one else, mean­while, includ­ing the world’s most vul­ner­able, are left in a con­tinu­ous stress­ful state of alert­ness and/or help­less­ness … until, as in Aeso­p’s fable, they decide to ignore the cries.

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Tourism is everyone’s business. Travel is everyone’s pleasure. 

Free­dom of move­ment is a basic human right. And the tour­ism industry is everyone’s busi­ness. “Every­one” includes not only those who earn a liv­ing from the travel & tour­ism industry, but also people who travel, and people who live in places trav­elled to and through. EVERYONE. Please share “Good news in tour­ism” and “GT” Travel with your friends and col­leagues. And dive deep­er into “Good Tour­ism” Insights for ideas on how to make sus­tain­able tour­ism and respons­ible travel bet­ter … for you, for your people, and for your place. For they are your people. And it is your place.

Friends indeed

“Friends indeed” are worthy travel & tour­ism industry fun­draisers and char­it­able causes that are asso­ci­ated with or sug­ges­ted by “GT” Part­ners and friends. Please help them if you can. Share the page with your net­works. And link to it from your website.

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Stay healthy, smile, have a good week … And when you travel, remember:

It's not 'no'. It's 'know.' A "Good Tourism" travel tip; travel advice for good tourists & responsible travellers.
It’s not ‘no’. It’s ‘know.’ A “Good Tour­ism” travel tip; travel advice for tour­ists & respons­ible travellers. 

It’s not ‘no’. It’s ‘know’.

Gotta go? Then go!
If you’ve time, go slow
If you don’t, try low
Do what you know is good
And know there is more to know

Fea­tured image (top of post): “Good news in travel & tour­ism” wraps up a month of “Good Tour­ism” & “GT” Travel news, insights, tips, and advice. Share it as you would a cheese and char­cu­ter­ie plat­ter. Photo by Anto Meneghini (CC0) via Unsplash.

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Donations, diversity, disclosure

To help your cor­res­pond­ent keep his energy-effi­cient lights on, please con­sider a private one-off gift or ongo­ing dona­tion. THANK YOU to those who have! 

You are a tour­ism stake­hold­er — yes, YOU! — so what’s your view? Do you dis­agree with any­thing you have read on “GT”? Join the con­ver­sa­tion. Com­ment below or share your “Good Tour­ism” Insights. Diversity of thought is wel­come on The “Good Tour­ism” Blog. And your ori­gin­al con­tent sup­ports an inde­pend­ent publisher.

Note: It is “GT’s” policy to fully dis­close partner/sponsor con­tent. If an item is not dis­closed as part­ner or spon­sor-related then it was either a case of for­get­ful­ness or the con­tent caught “GT’s” atten­tion by some oth­er more organ­ic means. Part­ner with “GT”. You know you want to. Here are some testi­mo­ni­als.

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